SHIPPING COSTS:
Whenever possible our items that are unable to fit satchels are also packed with eco friendly HERO packaging which is both reusable and bio-degradeable. Boxes and packing materials are also recycled.
Our preferred shipper is Australia Post.
All items are shipped with tracking so customers can know when their item is arriving.
All orders incur a Flat Rate Shipping cost per domestic order of $12.50 (Except those that qualify for Free Shipping).
Spend over $80 and get FREE SHIPPING on Australian Orders.
(*International Shipping Rates will apply to Overseas deliveries and will be available in 2024).
All items will be shipped within 1 to 2 business days from our Queensland site.
We will ship your items within the required timeframe, any delays, missing or lost items and/or damages caused by our preferred shipper once the item is shipped will be the sole responsibility of the Shipping Company
REFUNDS & RETURNS:
We are always ready and happy to work with our customers to ensure a positive outcome. When requesting a refund, the item must be returned in its original condition and / or packaging, as it was when shipped.
Refunding of any item must occur within 14 days from date of purchase with a valid reason why.
(CE) Customer Error - Wrong Size and or Colour
(PF) Product Fault - Item received has a Fault (not standard wear and tear)
(NLR) No Longer Required - Changed Mind / Surplus to requirements.
Products must not be used or damaged. All Items being returned will be done so at the buyers cost.
Some situations may be buyers cost exempt and will be dependent on certain criteria being met and seller discretion.
**Please Note:
Any item that has been worn will be deemed as “Used “ and Unable to be re-sold. Therefore these items will Not be refunded.
Examples of some items not refundable are: muzzles, pet nappies, coats, jumpers etc..